Frank Eliason, Let's Talk

Regarding the screwed-up bill Comcast recently sent us, I recently got a tweet from Frank Eliason from Comcast's Customer Outreach, who offered to look at my case and see what the problem was. Impressive, really; it seems like Comcast is actually trying to repair its image and be more responsive to its customers. However, it's been about a week now since I sent him our information, but I've gotten no response. If you're out there, Frank, I'd like to hear from you.